Terms & Conditions

How to order
At this point I have only one product to offer you, this means that an ordinary shop setup is currently not an option. All orders must be placed via e-mail to this address: emma@maracreatures.se
For an order to be accepted it must be filled out correctly, by using the order form provided at the home page and sent in during available ordering dates.
In this form you can fill out the details about your purchase. Please read through the entire form before contacting me with any questions.
When filled out and sent to me, you will get a verification email thanking you and telling you that I will get back to you as soon as possible with an invoice for a payment you have agreed on. After you have filled out the form and sent it to me, you will receive a verification email from me with further details about the upcoming invoice according to your chosen form of payment plan and a thank you message. After this I will send you an invoice message via Paypal for you to pay for your order. The order is not valid until a payment is made.
If the item is sold out I will send you a message informing you of this. It will also be announced on the home page. I do not hold any stock of any items at the moment, everything is pre-ordered and must be prepaid.
I use Haru Casting service in South Korea as a casting company and the waiting time is mostly set by them and their workload. It is also settled by shipping conditions around the world at the moment. If the amount of orders received is too low, I will either change the ordering date or cancel the pre-order depending on the situation. 

What’s included
In every order of a full set doll (head and body) you will receive the following content:
Full doll, strung together with elastics, S-hooks and with magnets for face plates and tail, adhesive for ears and eyes. A box containing protection, a certificate of authentication to prove it is a legit doll. Everything will be shipped in an outer box for protection of your doll. Please note that the doll will not be available painted, dressed or with a wig at this time.

A blank full doll in the color ‘Mull’. Eyes are not included.

When the pre-order is approaching there will be a form available under the ordering page. Please download the PDF, fill out the information needed, save it and send it to me. The email address you send it to is stated in the form. Everything you will need to know will be in this form or under ‘terms and conditions’ at my home page. The form will be released before the pre-order date, so you can make preparations for your troll adoption in peace. Please wait for further instructions.

How to pay
I can only accept payments by Paypal at the moment.
If you do not have Paypal, you can not buy a doll from me.
You can only pay in US dollars at the moment.
If you are from Sweden and wish to pay in SEK, please contact me about this. 
You need to be 18 years old or older to place an order.
You can choose to do a layaway plan for your payment, read more about how under ‘Layaway’.
You will only pay when an invoice is initiated by me and the sum will be calculated based on your options made on the form.
Please do not make any unrequested payments of any sort.

Layaway
When doing a Layaway plan for your payment, you can choose to divide it into 2 or 3 separate payments. The first payment must be ½ or 1/3 of the total cost, depending on the layaway you have chosen. Shipping cost is not included in the price of the doll, but it is included in the layaway payment plan and will be added according to the current cost of shipping to your country. So, every payment will be a part of the cost of the doll and a part of the cost for shipping.
The Layaway options will be available on the form you fill out when placing your order and the Paypal invoices will be based on what you put in on these options.
When a Layaway is initiated and the first payment is done, the order will be sent to Haru casting. This means that I can not refund you any part of the payment, since I paid for the casting service beforehand.
An order placed and a payment done is not reversible. Please understand this and think twice before committing to a purchase. Contact me if you have questions about your layaway.
If you wish to finish a layaway payment sooner than planned, please contact me to discuss details and invoice.

Exchange and refunds
If an item delivered to you is in any way wrong or broken during shipping, contact me with pictures of the problem. Be sure to keep your certificate of authentication, without it I will not be able to offer any service of this kind. If you regret a purchase that has been paid for in full or partial during a layaway, there is nothing I can do and the order is valid. I can not force you to fulfill your payment and I can not refund you any of your payment. I pay the casting company beforehand, as soon as a payment from a customer is done the production of the doll is booked and can not be canceled or refunded. Please think carefully before placing an order and agreeing to the terms of purchase.

Shipping and cost for shipping
The shipping cost to your country will be calculated when orders are placed, and before an invoice is sent out. Due to the current pandemic shipping options can be limited and cost can be high. I will use the Swedish postoffice due to high shipping prices. The shipping cost will be according to current prices.
The shipping cost to your country will be calculated when orders are placed and before an invoice is sent out.
All orders will be sent out by me from Sweden and I will inspect every doll received from the casting company carefully before passing it to its owner. Please note that the weight of a full doll without packaging material is 4000g and this can make the shipping cost high.

Countries available and approximate shipping cost
Countries in the European Union: about 120 USD
( Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, the Czech Republic, Germany, Hungary and Austria. )

European countries outside the union: 145 USD
Andorra, Gibraltar, Guernsey, Jersey, Liechtenstein, Norway, San Marino, Switzerland and the United Kingdom

USA, Canada 150 USD With DHL

The rest of Europe and the world 195 USD

Countries that are not included in the list of available countries and that I can not ship too at the moment are: Cuba, Crimea, Iran, Syria, Russia, North Korea and Afghanistan.

Delivery
This is the first time that I have created a BJD and choose to offer it up for sale via pre-order. I use Haru casting service, which is a Korean based company. If the amount of orders received is too low, I will either change the ordering date or cancel the pre-order depending on the situation. 
Delivery schedule is to be viewed as an estimate and will be based on Haru Casting´s own workload, but it may also be impacted by shipping issues. Therefore delivery dates are to be viewed as an estimate and not a guarantee. Please be advised that I am just one person, doing everything by myself and I work a full time job. I will aim to offer you the best possible customer service that I can, but I also ask you to please be patient. I will do my best to update all customers if any delivery delays occur along the way.

The recast issue and my stand in this
Since we live in a world where recasting and theft is a reality, I stipulate my right to NOT sell an item to a person or even a country if I have suspicions that the purchase is made only to be sent off to a recaster. This is to protect my work from being stolen and replicated by someone else. I do not support the recast community or anything they stand for.

After ordering service and owners guide:
After receiving your item there are some things to keep in mind, in order to take care of your doll.
Please avoid direct sunlight since the UV-light can make the resin discolored. Please avoid contact with oily substances and with acetone, since this can damage or stain the resin.
Resin is sturdy but also fragile when being bent or taking a hit. Please handle your doll with care.

 

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